Care Medical DSHS resolve issues

first_imgA Portland-Vancouver-area company and the Washington state agency that oversees social services have largely resolved a dispute over a new computerized statewide billing and payment system for Medicaid.At issue was ProviderOne, the Washington Department of Social and Health Services’ $164 million computerized system for handling millions in payments for medical and nursing home care to thousands of health care providers, including doctors and pharmacies.Leaders of Portland-based Care Medical & Rehabilitation Equipment, whose Vancouver office represents about 20 percent of the company’s sales, publicly complained that monthly revenue from Medicaid billings dropped drastically because of glitches with ProviderOne. The company also said it wasn’t the only provider of medical equipment whose bottom line was hurt because of delays and other problems with the system.While state officials acknowledged ProviderOne had bugs early on, they responded to Care Medical’s complaints by saying the company needed to improve its ability to file claims with the system.A turning point in resolving the dispute occurred in October, when Care Medical and DSHS staff met to discuss the problems and to walk through the ProviderOne system, according to Cathie Ott, assistant director of systems and monitoring for DSHS. “They certainly recognized the errors they were making on their side and the work they needed to do to correct it,” Ott said.last_img

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